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Home | Case study | Walsall Housing Group

Responsive Repairs

Sector

Social Housing

Location

Midlands

Service

Responsive Repairs

Our responsive repairs programme for Walsall Housing Group is delivered by Axis’ Midlands Division and includes mending leaks, doors and windows; fixing the plumbing or the roof; and dealing with emergencies like total loss of electricity, burst water pipes, loss of water supply/hot water and heating as well as boiler repairs. 

What we did

Integrated responsive and planned repairs and maintenance contract with compliance services supports Walsall Housing Group.

Specifications

  • Multi-trade
  • Carpentry
  • Joinery
  • Plumbing
  • Gas
  • Roofs and guttering
  • Electrial
  • Voids reinstatements
  • Call centre management

Project Overview

Relationship since

2014

Number of homes

20000

Our client benefits from a total asset management approach through our comprehensive repairs and maintenance programme which also includes responsive repairs. We have gained WHG considerable savings in terms of time and money. Because we aim for a first-time fix and always deliver a respectful and courteous service, resident satisfaction levels are high.  

innovations, challenges, solutions

Responsive Repairs programme helps Walsall Housing Group to provide residents with safe and comfortable homes.

The integrated management approach adopted by Axis has really paid dividends for us. Full transparency over works has demonstrated value for money savings and provided peace of mind that we are on top of our compliance. But, crucially for us, we have been able to deliver better services to our resident.

Commercial Manager

Walsall Housing Group

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ino@axisclcgroup.com

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