Our Service
We provide 24/7 reactive repair solutions to clients across property sectors and occupancy types, minimising disruption and ensuring the safety and comfort of tenants.
Our comprehensive responsive repair solutions cover every aspect of your properties, while our national coverage keeps built assets functioning effectively wherever you have stock.
- Emergency Repairs (24/7)
- Plumbing Repairs
- Electrical Repairs
- Heating and Boiler Repairs
- Roofing Repairs
- Glazing Repairs
- Locksmith Services and Security Repairs
- General Building Repairs
Our Clients
We provide responsive repair services to a diverse portfolio of B2B clients, including:
Customer Benefits
Here’s what makes us the right choice and why our customers keep coming back.
Our Frameworks
Why Choose Us?
Our group offers a distinct advantage in responsive repairs through the combined strength of Axis, CLC and Concept. We are committed to:
- Rapid Response Teams: Strategically located teams across the UK ensure rapid attendance when needed.
- Experienced, Qualified Tradespeople: Our directly employed and vetted contractors deliver high-quality repairs.
- Efficient Communication and Coordination: We keep clients informed throughout the repair process.
- Technology-Enabled Service: Utilising efficient scheduling and reporting systems for seamless service delivery.
- Commitment to First-Time Fix Rates: We aim to resolve issues quickly and effectively on the first visit.
- High Resident Satisfaction: Our average resident satisfaction across 350,000 annual repairs is above 90%.
We utilise technology to enhance our responsive repair service, including:
- Mobile workforce management systems for efficient job allocation.
- Real-time communication tracking and tools for updates and transparency.
- Integrated, live digital reporting for accurate client stock data.”
Contact us to get a quote
For fast and reliable responsive repair services, contact us today. We’re here to help keep your properties running smoothly.